Why appointment businesses lose customers between visits
A salon or barber in Fiji does not lose customers because the cut was bad. It loses them because six weeks passed, a competitor opened closer to home and nobody reminded them. The fix is simple and mostly automatic: a reminder when they are due, a reward for the next visit and an easy way to rebook.
eCity gives you a business page with your services, hours and a bookable contact, a digital loyalty card customers keep on their phone, and messages that go out on WhatsApp or SMS from one customer list.
A digital stamp card that customers cannot lose
Paper stamp cards get lost in handbags and forgotten in car doors. With eCity the customer scans a QR at your counter, the stamp card saves to their phone and every visit adds a stamp. When the free cut or treatment is earned, they get a message. You see who is close to a reward and who has not been in for a while.
- Stamp or points loyalty, your choice of reward
- Birthday rewards that bring a customer in during a quiet month
- Referral rewards for the friend they bring
- Win-back messages to anyone who has not visited in eight weeks
Bookings and reminders
The bookings module for salons, photographers, consultants and other appointment-based businesses is being built and is labelled as such on the modules page. Until it ships, your page takes booking enquiries straight to WhatsApp, and campaigns and loyalty work today.
Who it suits
Hair salons, barber shops, nail and beauty studios, day spas and massage, physios and clinics, gyms and personal trainers, tutors and consultants. Any business where the same customer should come back on a schedule.
Start free today
A business page and a QR deal, in about 30 seconds.
No credit card, no contract. Add loyalty, referrals and WhatsApp campaigns when they would pay for themselves. The first 100 Fiji businesses lock their Growth rate and get a dedicated local consultant.
Questions, answered
- Does the loyalty card need an app?
- No. The card saves to the customer's phone from a web page after they scan your QR code. Stamps and rewards arrive as messages.
- Can I send appointment reminders through eCity?
- Campaign and reminder messages on WhatsApp and SMS are live. Calendar-based booking with automatic reminders is part of the bookings module, which is still being built.
- I run a one-chair barber shop. Is this too much for me?
- The free page and one QR deal take minutes and cost nothing. Add the loyalty card when you want regulars to come back more often; you will not need anything else for a long time.