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Loyalty & rewards · live

A digital loyalty program for small businesses in Fiji

Like the paper stamp card, but it lives on the customer's phone, never gets lost, and tells you who is due back. Set up in an afternoon with a QR code at your counter.

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How the eCity loyalty program works

You print a QR code and choose a reward: every tenth coffee free, 10% off the fifth purchase, a free treatment after eight visits. A customer scans the code once, the loyalty card saves to their phone, and from then on each visit adds a stamp or points. When the reward is earned they get a WhatsApp or SMS, and so do you.

No customer downloads an app, no staff member learns a new till, and you can see the whole program from your phone.

  • Stamp cards or points, your rule and your reward
  • Works at the counter, on your page and over WhatsApp from one customer list
  • Birthday and win-back rewards for customers who have gone quiet
  • Reports that show repeat rate and the revenue it brings, not just scans

Why loyalty is the cheapest growth a Fiji business can buy

Getting a new customer through the door means advertising, discounts or luck. Getting an existing one back costs a message. A café that lifts repeat visits from once a fortnight to once a week has doubled revenue from the customers it already has, without a single new face. Try the numbers for your own business in the profitability calculator on the tools page.

Loyalty on its own or as part of the platform

Loyalty is one module of the eCity customer platform, and it is live today. It works alongside QR deals, referrals and campaigns, and the same customer list carries over when you add bookings or online orders later. Start with the free business page and a QR deal, then switch loyalty on in the Growth step.

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A business page and a QR deal, in about 30 seconds.

No credit card, no contract. Add loyalty, referrals and WhatsApp campaigns when they would pay for themselves. The first 100 Fiji businesses lock their Growth rate and get a dedicated local consultant.

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Questions, answered

Do customers need to install an app for the loyalty card?
No. They scan your QR code, the card opens as a web page and saves to their phone. Stamps, points and rewards arrive as WhatsApp or SMS messages.
What do I need in my shop to run it?
A printed QR code and a phone. There is no scanner, tablet or card reader to buy.
How much does the loyalty program cost?
Loyalty is part of the Growth step, a flat monthly rate confirmed on your onboarding call. The business page and a QR deal are free. The first 100 Fiji businesses lock the Growth rate for good.
Can I run loyalty across more than one outlet?
Yes. A customer's card works at any of your outlets and you see one report for all of them.

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