Permission first: the list builds itself at the counter
Bulk messaging to numbers you scraped is spam, gets blocked and annoys people. eCity does it the other way round. Customers join your list when they scan a QR deal, save a loyalty card or message you from your page, and they can leave with one word. That is why these messages get read: they come from a business the customer chose.
Campaigns that make sense for Fiji
The campaigns module is live today and sends on WhatsApp and SMS from one customer list. The two-way WhatsApp commerce module, where a customer orders and pays inside the chat, is being built and is labelled as such on the modules page.
- Payday specials sent Thursday night to people who already shop with you
- Win-back messages to customers who have not visited in six or eight weeks
- Quiet-day offers for cafés and salons
- Festival and seasonal campaigns: Diwali, Christmas, Fiji Day, school holidays
- A campaign writer that drafts the message for you (being built)
Results in customers and sales, not opens
Because the deal in the message is the same deal they redeem at your counter, eCity can tell you how many people came in and what they spent after each campaign. That is the number a small business owner needs to decide whether to send the next one.
Start free today
A business page and a QR deal, in about 30 seconds.
No credit card, no contract. Add loyalty, referrals and WhatsApp campaigns when they would pay for themselves. The first 100 Fiji businesses lock their Growth rate and get a dedicated local consultant.
Questions, answered
- Is WhatsApp marketing legal in Fiji?
- Messaging people who opted in and can opt out is the standard WhatsApp requires everywhere, and eCity only messages customers who joined your list themselves. Buying or scraping numbers is not something eCity supports.
- Do I need a WhatsApp Business account?
- Your own WhatsApp stays as it is for conversations. Campaign sends go through eCity's messaging infrastructure, so you are not sending hundreds of messages from your phone by hand.
- What does it cost to send a campaign?
- Campaigns are part of the Growth step. Founding merchants get free monthly send credits; the exact figure is confirmed on your onboarding call.
- Can customers reply?
- Yes, replies come to you on WhatsApp like any other message. Ordering and paying inside the chat is being built.